1 Introduction
Araneta plus ("we", "us", "the Platform") is committed to protecting the personal information of every player who uses our online gaming services. This Privacy Policy explains what data we collect, why we collect it, how it is used, and the choices you have as a Philippine player regarding your personal information.
This policy applies to all users of the araneta plus website and platform, including registered account holders and visitors who have not yet created an account. It covers data collected through our website, account registration process, KYC verification, and payment transactions.
We handle your personal information in accordance with applicable Philippine data protection laws, including the Data Privacy Act of 2012 (Republic Act 10173).
2 Information We Collect
When you interact with araneta plus, we may collect the following categories of personal information:
| Category | Examples | When Collected |
|---|---|---|
| Identity Information | Full name, date of birth, government-issued ID details | Registration and KYC verification |
| Contact Information | Mobile number, email address | Account registration |
| Financial Information | PHP deposit and withdrawal records, payment channel details | Transactions on the platform |
| Account Activity | Login history, game play records, bet history | Ongoing platform use |
| Device and Technical Data | IP address, browser type, device identifiers | Automatic collection during platform use |
We collect only the information necessary for the purposes described in this policy. You are not required to provide optional information, though some details are necessary to process transactions or verify your identity before withdrawals can be released.
3 How We Use Your Information
Personal information collected by araneta plus is used for the following purposes:
- Account management: To create and maintain your araneta plus account, verify your identity during registration and KYC, and manage your profile settings.
- Transaction processing: To process deposits and withdrawals in PHP through your chosen local payment channels, including GCash, Maya, and Philippine bank transfers.
- Security and fraud prevention: To detect and prevent unauthorised account access, suspicious activity, and financial fraud. This includes OTP verification and transaction monitoring.
- Platform improvement: To understand how players use araneta plus, identify technical issues, and improve the overall experience across game categories.
- Customer support: To respond to account queries, resolve disputes, and provide assistance when you contact our support team.
- Regulatory compliance: To comply with applicable Philippine laws and regulations, including anti-money laundering obligations and data protection requirements.
- Communications: To send account notifications, security alerts, and — where you have opted in — information about platform updates or promotions.
We do not use your personal information for purposes beyond those listed above without your prior consent, except where required by law.
4 Sharing Your Information
Araneta plus does not sell, rent, or trade your personal information to third parties for marketing purposes. We may share your data with trusted service providers and in the following limited circumstances:
- Payment processors: Philippine payment channels and banking partners require account and transaction information to process deposits and withdrawals in PHP. These providers handle your data solely for payment processing.
- Identity verification providers: KYC service providers assist with verifying the identity of players before withdrawals are released. These providers are bound by confidentiality obligations.
- Technology and infrastructure providers: Third-party services that support platform operations — such as hosting, security monitoring, and analytics — may process limited technical data as part of their service delivery.
- Legal and regulatory authorities: We may disclose information to Philippine regulatory bodies, law enforcement agencies, or courts where required by law or in response to a valid legal request.
5 Data Security
Araneta plus takes the security of your personal information seriously. We implement technical and organisational measures designed to protect your data from unauthorised access, disclosure, alteration, or destruction.
Specific security measures in place on the araneta plus platform include:
- SSL (Secure Sockets Layer) encryption across all platform connections, so data transmitted between your browser and our servers is protected.
- OTP (one-time password) verification for account login, adding a second layer of authentication beyond your password.
- Account access monitoring to detect unusual login patterns or activity that may indicate unauthorised use.
- Restricted internal access to personal data on a need-to-know basis among our team.
6 Your Rights as a Player
Under the Philippines Data Privacy Act and our own commitment to transparency, you have the following rights regarding your personal information held by araneta plus:
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Right to Access You may request a copy of the personal data we hold about you, including your account details, transaction history, and any identity documents on file.
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Right to Correction If any personal information we hold is inaccurate or outdated, you have the right to request that it be corrected. Contact our support team to update your account details.
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Right to Erasure You may request deletion of your personal data. Note that we may be required to retain certain records for legal and regulatory compliance purposes even after your account is closed.
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Right to Object You may object to the processing of your personal data for direct marketing purposes at any time by updating your communication preferences or contacting our support team.
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Right to Data Portability Where technically feasible, you may request a copy of your personal data in a commonly used, machine-readable format.
To exercise any of the above rights, contact us at [email protected]. We will respond to verified requests within a reasonable period in accordance with applicable law.
7 Cookies and Tracking Technologies
Araneta plus uses cookies — small text files stored on your device — to maintain your session, remember your preferences, and understand how players navigate the platform. Cookies help ensure you stay logged in between pages and that the platform performs consistently across your browsing session.
The main types of cookies used on araneta plus include:
- Session cookies: Temporary cookies that expire when you close your browser. These are necessary to keep you logged in while you navigate the platform.
- Preference cookies: Remember settings you have chosen, such as your last-selected game category or display preferences.
- Analytics cookies: Collect aggregated, anonymised data about how the platform is used, helping us identify areas for improvement. These do not identify you personally.
You can control or disable cookies through your browser settings. Note that disabling certain cookies may affect the functionality of your araneta plus account, including the ability to stay logged in or complete transactions.
8 Data Retention
We retain your personal information for as long as your account is active and for a reasonable period afterwards to comply with legal, regulatory, and audit obligations. Specifically:
- Account and KYC records are retained for the period required under applicable Philippine anti-money laundering and gaming regulations.
- Transaction records — including deposit and withdrawal history in PHP — are retained for the period specified by financial record-keeping requirements.
- If you request account closure, personal data not subject to legal retention requirements will be deleted or anonymised within a reasonable timeframe.
Where data is retained beyond account closure for compliance purposes, it will not be used for any other purpose and access will be restricted accordingly.
9 Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in how we operate, handle data, or comply with applicable regulations. When we make material changes, the updated policy will be posted on this page with a revised effective date.
We encourage you to review this policy periodically. Continued use of the araneta plus platform after an updated policy is published constitutes your acceptance of the revised terms. If you disagree with any changes, you should contact us to close your account.
10 Contact Us About Privacy
If you have questions, concerns, or requests related to how araneta plus handles your personal information, you can reach our team at:
Email: [email protected]
For general platform questions, the FAQ page may have the answer you are looking for. For account-specific concerns, log in and use the in-platform support tools.
We are committed to responding to all privacy-related enquiries in a timely and transparent manner.